Frequently Asked Questions
Everything you need to know about your Murphy and McNeil experience.
How long will it take for my order to ship?
We typically process and ship orders within 1-2 business days. Once your package is with the carrier, standard domestic shipping usually takes 3-5 business days.
What is your return policy for grooming products?
Due to the personal nature of our products, we can only accept returns on unused and unopened items within 30 days of purchase. Please contact our support team to initiate a return.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their local government.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your soaps and aftershaves suitable for sensitive skin?
Our products are formulated with high-quality ingredients designed to be gentle; however, we always recommend reviewing the ingredient list on the product page and performing a patch test if you have known sensitivities.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.